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Client Feedback Questionnaire

Section A - About You
	If you would like us to contact you please let us know your email address (Please note this is not compulsory, you have the right to remain anonymous should you wish):
1.	How often have you used Northwest Workplace before?
	Never  Once  2-3 times  4-5 times  More Often
2.	Where did you hear about Northwest Workplace ?
	Search Engine  Career/IAG  Job Centre  Library  Saw Literature  Friend/Colleague  Other
3.	Are you Male or Female?
	Male  Female
4.	Into which age group do you fall?
	15 or under  16-25  26-40  41-60  60+
Section B - Satisfaction
5.	Are you satisfied with our service?
	Strongly Agree Agree Disagree Strongly Disagree a) Website user friendly b) Professional website design c) Sufficient information d) Useful information e) Search function easy to use f) Efficient reply to your enquiries
6.	a) Which database did you use?  Employers  Learners  Job Seekers  Advice Seekers  Providers   b) Were the instructions easy to follow?  Yes  No  Don't Know c) Did you get the information you were looking for?  Yes  No  Don't Know d) If not, what were you looking for? e) If yes, how have you used the information you found?
7.	If you used the Advice Seekers section did you find it relevant in obtaining useful information about other services?
	Yes No Don't Know N/A
8.	If your needs were not met at all, did you get any suggestions as to what else you might do or where else you might look for help?
	Yes No Don't Know N/A
9.	I would recommend Northwest Workplace to other people.
	Strongly Agree Agree Neither Agree Nor Disagree Disagree Strongly Disagree
10.	Please provide any other comments you wish to make.

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